Not quite right? No worries! We want you to love your Entreaguas art piece as much as we do. We happily accept exchanges within 30 days of delivery for all non-sale items.
We will happily exchange your items for a different size or give you store credit for orders of equal or higher value than the original purchase amount.
Permitted return or exchange conditions:
- Items must be in their original condition, unused and unwashed.
- All original tags attached.
- Hygiene seal in place for applicable items.
To make an online exchange, follow these easy steps:
1. Click here to start your exchange.
2. Pack the return items in their original packaging with the exchange slip. If you don't have the exchange slip, create one including your name, email, cellphone number, order number, and size you want us to send you.
3. If you bought a bikini or outfit set, send us the complete set to ensure that the new items you receive are a match.
4. Send us the return/ exchange items to the address we share with you after contacting us.
5. Notify us once you have shipped the package and send us the tracking number given to you. We are unable to exchange your pieces without a tracking number.
Keep in mind:
- Black Art Week: For sale items, shipping costs for returns and exchanges are the responsibility of the customer.
- Unfortunately, we are unable to refund initial shipping costs, but we will cover exchange shipping fees.
- Exchanges are subject to availability.
- Limit of one exchange per order.