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Privacy Policy

In Entraguas we value your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (our “Site”).

What do we use your information for?
Entreaguas keeps confidential all personal identification information that you provide us.

If you buy or attempt to buy any of our products through our Site, we will use the information provided to fulfill any orders placed through our Site, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When you browse our Site, we also automatically receive certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device, in order to offer a better experience to all our digital guests.

Additionally, as you browse our Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our Site, and information about how you interact with our Site. We refer to this automatically-collected information as “Device Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Emails: With your permission, we can send you emails of events and special offers. You can withdraw your permission from these emails at any time.

Behavioral Advertising: When in line with the preferences you have shared with us and your Personal Information, we may provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by:

How do you obtain my consent?
When you provide us with your personal information to complete an order or make a change, you are accepting its collection and use for that specific reason only.

How can I cancel my consent?
You can cancel your consent for contacting you and collecting your information at any time by contacting us at

Third party services
In general, we share Personal Information with third-party services to the extent necessary to enable them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways, have their own privacy policies. For these, we recommend that you read their privacy policies so you can understand how your personal information will be handled.

When you click on links in our Site, you may be redirected away from our Site. We can not be responsible for the privacy practices of other sites, and we recommend you read their privacy policies.

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that there is no loss of improper use, misuse, disclosure, alteration or destruction of the same.

We use cookies to provide a better service to our digital guests. This information is only used for statistical analysis and often include an anonymous unique identifier. You can delete cookies at any time from your computer or change its configuration to decline cookies.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through our Site), or otherwise to pursue our legitimate business interests listed above.

Please note that your information will be transferred outside of Europe, including to Canada and the Colombia.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

We will not sell or distribute your personal information without your consent, unless required by law.

Data retention
When you place an order through our Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us
If you have any questions about the personal information we have about you, how we use and disclose it, write us an email at or by mail using the details provided below:

Cra. 52 # 25 - 49. Piso 2, Medellin, Antioquia, 050024, Colombia.