Shipping policy
Shipping Policy
We offer free shipping for U.S. and International art lovers for purchases over US $150.
If your order is below the free shipping amount, don’t worry! Purchases below USD $150 have a flat rate of USD $15.
Where do you ship to and what is the estimated delivery time?
Some art pieces are made by order and may have different handling times (the time it takes for us to ship to you). You can identify the delivery time of an art piece in its product page, right below its price.
Depending on the art pieces you select, the handling time is:
- Standard art pieces: 2 business days.
- Iconic Collectors art pieces: 5 business days.
- Collectors art pieces : 10 business days.
- Collectors art pieces (made by order): 15 business days.
After handling, the shipping times are:
- United States/Puerto Rico: 2-5 business days
- Mexico/North America: 7-10 business days
- Spain/France/Europe: 10-13 business days
- Central America: 10-13 business days
- Peru: 10-13 business days
- Australia/New Zealand: 10-13 business days
- South Africa: 10-13 business days
- Asia: 10-13 business days
When ordering art pieces with different handling, the delivery of the products will take into account the item with the longest handling.
Our artisans and dispatchers don't operate on Sundays or public holidays. With all the passion they put in each art piece, it’s important to have breaks too! So your order will be dispatched the following business day.
Note: From time to time, there can be the occasional customs or courier delay which may affect your delivery timeframe.
How do I track my order?
We’ll provide you with a tracking number once your order is dispatched so you can see where pretty art pieces are at all times.
If by any chance you don't receive your tracking number, please email us at help@entreaguas.com.co.
Which courier do you use?
Entreaguas uses DHL and FedEx for all U.S. and international orders.
Our packages don’t require signature on delivery.
We can also send your package as registered mail at an extra cost. Please email us at help@entreaguas.com.co for more information.
Will I have to pay any additional duties and taxes?
If you are in the U.S. or Puerto Rico, in normal conditions, you won't have to pay extra duties. All our product are made in Colombia and have certificate of origin, which means that you won't have to pay extra duties.
For the rest of the world, we're unable to supply estimated duties and taxes as this information will vary by country. You may be liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
Please be aware that we do not have any control for any duties, customs and taxes levied by the country your order is being shipped to, please contact your local customs office to find out more information if you are unsure of the charges.